Remote IT Support Services in Sydney’s North Shore
Proactive Remote Monitoring & Fault Management Service
Aim
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Reduce number of business disruptive IT system failures
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Identify system issues and initiate corrective action prior to business hours
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Identify and correct system issues whilst still “small” before they progress to major events
Monitoring Tools
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Diagnostic software installed on customer: Server, PC’s and notebooks
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Detection of Hardware and Software fault and pre-fault events
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“Mission Control” – Centralised status monitoring at our Repair Centre with alternative monitoring at engineering staff home offices, notebooks and mobile phones
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Immediate remote access to customer systems to carry out test, diagnosis and corrective action
Fault Management
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“Triage” process to identify business critical events
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Engineering analysis to define probable root cause
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Intervention / Test / Corrective action via remote system access
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Site visit if required
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Notify customer of business impacting event before they cause harm
We’re your local computer technicians for affordable IT support across the Sydney North Shore.
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