Virus or Malware Problems? We Can Help!
Don’t wait until it’s too late. Identify and remove the virus or malware before it causes serious damage.
Is Your Computer Acting Up? Don't Ignore the Warning Signs.
A slow computer, annoying pop-ups, or disappearing files can be more than just a nuisance. They could be signs of a serious malware infection that puts your valuable data and devices at risk.
Don’t let these problems disrupt your work, compromise your privacy, or lead to costly repairs. We can help you identify and remove the threats before they cause serious damage.
Performance Issues
Slow performance, frequent crashes, and unexpected errors.
Suspicious Activity
Unusual pop-ups, changes to your browser settings, and strange computer behavior.
Data Loss
Missing or corrupted files, difficulty accessing programs, and inability to save documents.
Security Risks
Identity theft, financial loss, data breaches, and privacy violations.
Hardware Damage
System instability, potential hardware damage, and costly repairs.
See the Top 10 Reasons
Why You’ll Love Neighbourhood IT
See the Top 10 Reasons
Why You Need Neighbourhood IT
How We Can Help
More than just virus removal, we provide complete peace of mind. We understand how disruptive and stressful malware infections can be, which is why we go above and beyond to get your devices back to running smoothly and securely.
We don’t just skim the surface. Our comprehensive scans delve deep into your system to identify all potential threats, ensuring nothing is missed.
We use advanced tools and techniques to safely and effectively remove all types of malware, including viruses, spyware, ransomware, and more. Your data and devices are in expert hands.
Your data’s safety is our top priority. We take every precaution to protect your valuable information throughout the entire process, including secure backups and data recovery options.
Once the malware is gone, we don’t stop there. We’ll optimize your system for peak performance, so you can enjoy a faster, smoother, and more secure computing experience.
We believe in empowering you to stay safe. We’ll provide expert advice, install security software, and implement best practices to safeguard your devices from future threats.
We’re not just technicians; we’re your partners in digital security. We’re here to answer your questions, provide ongoing support, and ensure you feel confident and secure online.
In severe cases where malware has deeply compromised your operating system, we can perform a clean reinstallation of Windows. But don’t worry, we’ll back up your important data first to ensure nothing is lost during the process. This allows us to restore your system to a fresh, malware-free state while preserving your valuable files.
Forensic level scans and report for your bank if required after a scam/fraud
Enjoy fast, reliable internet and seamless WiFi coverage throughout your home or business. Contact us today
Your Local IT Experts
With over 25 years of experience serving The North Shore community, Neighbourhood IT has earned a reputation for providing reliable, expert, and customer-focused IT solutions. Our team of certified technicians is passionate about helping individuals and businesses protect their valuable data and devices.
Community Focused
We're committed to supporting our local community through sponsorships, partnerships, and volunteer efforts.
Personalised Service
We take the time to get to know you and your business. We're not just another faceless corporation; we're your neighbours who care about your technology needs.
Trusted Reputation
We've built a strong reputation in the community for providing reliable and trustworthy IT services.
What Our Clients Say
“Neighbourhood IT are absolute whizzes at what they do. Everything they’ve recommended has been perfect”
“As I’m a self-confessed technophobe, Neighbourhood IT has been absolutely indispensable over the years.”
“I can’t recommend Neighbourhood IT highly enough for their business acumen, technical expertise and customer service.”
I have been a customer of Laurence and his team for approx. 15 years now and they always have a quick response and fix to any problems that arise. Totally satisfied. Great work. Highly recommended.
Peter Bryan
Henry from Neighbourhood IT is always very friendly and prompt, solving any issues straight away.
Cathy Hopkins
Excellent service, friendly and helpful, solved our IT issues. Highly recommend.
Libby C
My laptop's hard drive gave up the ghost and I needed to get back online. Darren from Neighbourhood IT diagnosed the problem and discussed with me options on how to remedy the situation. I picked up my laptop this afternoon and I'm back up and running.Thank you to Darren for his expertise and great customer service. I've found my IT Service provider.
Ben de Leon
Neighborhood IT have always been very efficient with sorting my business tech out as I am so computer illiterate. Henry is efficient and explains things simply, I would highly recommend them for any other business or personal needs.
Lara Watt
What a great group of Technical persons in solving in my case computers. The ability of my Technician Henry to find a problem and describe the issue was certainly the way of knowing I have the right person to fix it. Henry arrived on time, found the issue quickly and returned my computer in a much better state than before,
Daryl Rickards
Frequent Asked Questions
Here are some common signs that your computer might be infected:
- Slow performance: Programs take longer to load, and your computer may freeze or crash frequently.
- Unusual pop-ups: You see frequent pop-ups or ads, even when you’re not browsing the web.
- Missing or corrupted files: Important files may disappear or become corrupted without explanation.
- Strange behavior: Your computer may start behaving strangely, such as making unusual noises or opening programs on its own.
If you’re experiencing any of these signs, it’s important to run a virus scan and check for malware.
Yes, your data is safe during the virus and malware removal process. We use advanced security protocols and backup your files before we start any work. This ensures that your data is protected throughout the entire process.
The virus and malware removal process typically involves the following steps:
- Identifying the infection: We’ll run a thorough scan of your computer to identify the type and extent of the infection.
- Removing the malware: We’ll use specialised tools and techniques to remove the malware from your system.
- Cleaning up the infected files: We’ll repair any damaged files or restore any lost data.
- Updating your software: We’ll install the latest security updates and software patches to help prevent future infections.
The specific steps involved in the process may vary depending on the type of infection and the severity of the damage.
Here are some tips to help prevent future infections:
- Install and maintain internet security software: Use a reputable internet security program and keep it up to date with the latest updates.
- Be careful when downloading and installing software: Only download software from trusted sources and be cautious when clicking on links or attachments in emails.
- Use strong passwords: Create strong, unique passwords for your accounts and change them regularly.
- Keep your software up to date: Install the latest software updates for your operating system, web browser, and other programs.
- Be cautious when browsing the web: Avoid clicking on suspicious links or visiting untrusted websites.
We offer both on-site and remote virus and malware removal services.However, for more complex infections, we may need to bring your device to our shop for further analysis and repair.
If your computer requires more extensive work, we can arrange for you to bring it to our shop. We’ll provide you with an estimate of the cost and discuss the options for the virus removal.
The duration of the virus and malware removal process depends on the severity of the infection. In most cases, we can complete the process within a few hours. However, for more complex infections, it may take longer.
